Warranty & Returns

Instructions for Returns:

1. Contact the ONIX Technical Support Line at 888-994-6649

2. If the problem persists or cannot be fixed.  Contact you local distributor with part #, Serial # and Issue.

3. Download the RA REQUEST FORM, fill out Part#, Serial #, Issues, Sign and send form to info@onixcctv.com

4. All product sent back must be packaged up to UPS's shipping standards.  DO NOT WRITE ON or SHIP back the product by itself in the product box.  Put product box inside a new shipping box and put completed RA form in/on the box.  Not doing this might cause a delay in your products being returned.  ONIX USA is not liable for shipments that break during shipping.

5. RMA# are not guarantees of credits or repairs.  Products purchased within 6 months can be replaced with a new product with new PO but if the original product is found to be working the product will be shipped back or will be subjected to a re-stocking fee.

You can email any questions email - info@onixcctv.com