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Due to Covid-19 we are running a skeleton crew and trying to run the business normal. Orders are still shipping. Tech support call will be prioritized in order of essential. If you call and do no get an answer, know we will get back to you as soon as possible. We are either shipping orders to essential businesses or helping them with tech support first. Once the essential business are taken care of you will be given a call back.
I do recommend looking at the TECH SUPPORT VIDEOS and the CHEAT SHEETS. You just might find the answer you are looking for.